Refund Policy

Because all services are custom digital creative work, refunds are governed by the rules below. By placing an order you accept this policy.

1. Before Work Begins

If you cancel before we have started production — typically before the first sketch is shared — you are entitled to a full refund minus any non-refundable payment-processor fees.

2. Once Work Has Started

If we have already started, the deposit becomes non-refundable to cover the time and creative work invested. Any work completed up to the cancellation point will be invoiced pro-rata; the remaining balance, if any, will be refunded.

3. After Final Delivery

Once final files have been delivered, the order is considered complete and no refund is due. Revisions within the package allowance remain available within the agreed window.

4. Quality Issues

If a deliverable does not match the agreed written brief, contact us within 7 days of delivery and we will revise it at no additional cost. We do not refund based on subjective preference outside the original brief.

5. Chargebacks

Initiating a chargeback or payment dispute without first contacting us in writing is a violation of our Terms of Service. We document all communications and deliverables and will contest such chargebacks with full evidence.

6. How to Request a Refund

Email kristian.s@inbox.eu with your order ID, the reason, and any supporting context. We acknowledge within 24 hours and process eligible refunds within 14 business days, to the original payment method.