Terms of Service

These Terms of Service govern your use of services provided by Kristian Sucher ("we", "us", "Studio"), operated by KRISTIAN SUCHER, registered at Welsickendorf 49, 149139 Niederer Flaming, Germany. By placing an order you agree to these Terms.

1. Nature of Services

All services offered are digital and custom creative work. We design illustrations, characters, branding, UI assets and related 2D graphics on commission. No physical goods are sold or shipped. Delivery is exclusively electronic, via download links, email or shared cloud folders.

2. Orders & Acceptance

An order becomes binding once we accept your brief in writing and you have paid the agreed deposit (typically 50%). We may refuse any order at our sole discretion, including but not limited to: incomplete briefs, unrealistic timelines, content conflicting with our Acceptable Use Policy, suspected fraud, or jurisdictions we cannot legally serve.

3. Pricing & Payment

All prices are listed in Euro (€). Payment is due according to the invoice schedule — typically 50% on order acceptance and 50% before final files are delivered. Accepted methods are card payments only: Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay.

4. Revisions & Scope

Each package includes a defined number of revision rounds. Changes beyond that scope, or changes to the originally agreed brief, are billed at our then-current hourly rate and must be agreed in writing before work continues.

5. Deadlines

Estimated delivery dates are best-effort estimates based on current queue and brief complexity. They are not legally binding guarantees. Force majeure, client delays in feedback, and out-of-scope changes will extend timelines proportionally.

6. Intellectual Property

You receive a license to the final work matching your package tier, granted upon receipt of full payment. Until then, all rights remain with the Studio. You warrant that any reference materials, brand assets or text submitted to us are owned by you or properly licensed; you indemnify us against any third-party IP claims arising from such materials.

7. Chargebacks & Disputes

Any payment dispute or chargeback must first be raised with us in writing. Initiating a chargeback without prior written communication is a material breach of these Terms and may result in collection action, suspension of all licenses granted, and reporting to anti-fraud networks.

8. Fraud Prevention & AML

We screen orders for fraud and comply with applicable anti-money-laundering (AML) and sanctions obligations. We may request additional verification for high-value orders. Orders from sanctioned jurisdictions or parties on relevant watch lists will be cancelled and refunded where required by law.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from any project is capped at the amount you paid for that project. We are not liable for indirect, incidental or consequential damages.

10. Governing Law

These Terms are governed by the laws of Germany. Disputes shall be resolved in the competent courts of our place of business, without prejudice to mandatory consumer-law protections.

11. Contact

Questions about these Terms: kristian.s@inbox.eu.